We take a lot of pride in the speed at which our warehouse and fulfillment team operate. It's typically a great thing when you place an order and it's shipped quickly -- that is until you want to make a change! Our ability to change your order before it ships is very dependent on timing. So if your order hasn't processed through our system we should be able to catch it and cancel and/or replace your order.
But if it's already gone, it's gone, and we unfortunately can't stop it. We can definitely do an exchange and will even pay for the return shipping of the products that you want to change (US orders only). Keep reading on for directions on how to process an exchange.
If for any reason you are not 100% satisfied with your purchase, send it back within 30 days and we'll issue a full refund, or swap it out for another one, no questions asked (excludes clearance items and DVDs, unless damaged/defective - ALL SALES FINAL).
For more information, check our 100% Satisfaction Guarantee.
Unfortunately, there are no price adjustments for daily special items and/or announced sales. Don't worry though, just check back often because we frequently run specials and follow us on social media to see when we post sales: facebook: Alavanca | instagram: @ALVNCA.
Note: multiple orders can not be combined to receive special offers.
Connect with us on social media, and let us know how you're enjoying your @alvnca gear for a chance to win free products!
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