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Privacy Policy

Protecting your private information is our priority. This Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site, products and services.

This Statement of Privacy applies to information collected at Alavanca.com, through a computerized device in U.S. stores, or any location where the policy is posted (collectively, the “Sites” or “Alavanca”), and governs data collection and usage. By using the Sites, you consent to the data practices described in this statement.

What Information Do We Collect?

When you visit our Sites you may provide us with two types of information: Personal Information you knowingly choose to disclose that is collected on an individual basis and Non-Personal Information collected on an aggregate basis as you and others browse our Web site.

  1. Personal Information
    Registration Information
    You provide us information about yourself when you register for membership with this site, purchase products, or register for email newsletters and alerts. You may also provide additional comments or requests for content to allow us to service your needs and interests.
    Email Information
    If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.
  1. Non-Personal Information Web Site Use Information
    Similar to other commercial Web sites, our Web site utilizes a standard technology called "cookies" (see explanation below, "What Are Cookies?") and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include the date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. We, our advertisers and ad serving companies may also use small pieces of code called “web beacons” or “clear gifs” to determine which advertisements and promotions users have seen and how users responded to them.

Collection of your Personal Information

Alavanca may collect personally identifiable information, such as your name, address, and phone number. If you purchase Alavanca's products, we collect billing and credit card information. This information is used to complete the purchase transaction. Alavanca may also collect anonymous demographic information, which is not unique to you, such as your age, gender and household income. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Alavanca. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Alavanca website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through Alavanca's public message boards, this information may be collected and used by others.

Use of your Personal Information

Broadly speaking, we use personal information for purposes of administering and expanding our business activities, providing customer service and making available other products to our customers and prospective customers. In providing your personal data you consent to Alavanca LLC using the data collected in order to meet our commitments to you and to provide you with the service you expect. We need your personal data for the following purposes:

  • To create your personal account at Alavanca.com (e.g. your name and email address)
  • To process your orders (e.g. your name, address, date of birth and bank details)
  • To be able to send text message notifications of delivery status (e.g. your mobile phone number)
  • To be able to send you marketing offers such as newsletters and our catalogs (e.g. your email address, your name and your postal address)
  • To be able to contact you in the event of any problem with the delivery of your items (e.g. telephone number, address)
  • To enable us to answer your queries and to inform you of new or changed services (e.g. your email address)
  • To notify the winners in promotions (e.g. your email address, name, home address and telephone number)
  • To be able to analyze your personal data to provide you with relevant marketing offers and information (e.g. name, buying habits)
  • To be able to validate that you are of legal age for shopping online (e.g. date of birth)

We will only keep your data for as long as necessary to carry out our services to you or as long as we are required by law. After this your personal data will be deleted. We cannot remove your data when there is a legal storage requirement, such as book keeping rules or when there is a legal ground to keep the data, such as an on-going contractual relationship.

Non-personal data is used as described above and in other ways as permitted by applicable laws, including combining non-personal data with personal data.

You may notify us at any time if you wish to be removed from any mailing lists by emailing us at Store@Alavanca.com.

Sharing Information with Third Parties

Alavanca does not sell, rent or lease its customer data to third parties. Alavanca may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, arrange for deliveries, or otherwise facilitate our business. All such third parties are prohibited from using your personal information except to provide these services to Alavanca, and they are required to maintain the confidentiality of your information.

Alavanca will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Alavanca or the site; (b) protect and defend the rights or property of Alavanca; and, (c) act under exigent circumstances to protect the personal safety of users of Alavanca, or the public.

Use of Cookies

The Alavanca website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Alavanca pages, or register with Alavanca site or services, a cookie helps Alavanca to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Alavanca website, the information you previously provided can be retrieved, so you can easily use the Alavanca features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Alavanca services or websites you visit.

Security of your Personal Information

Email is not recognized as a secure medium of communication. For this reason, we request that you do not send private information to us by email.

To purchase products, information you enter on our Site is transmitted securely via Secure Sockets Layer (“SSL”), 256 bit encryption services. Pages utilizing this technology will have URLs that start with HTTPS instead of HTTP. Please contact Store@Alavanca.com if you have any questions or concerns.

Children Under Thirteen

Alavanca does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

California Privacy Rights

California Civil Code Section 1798.83 permits our visitors who are California residents to request certain information regarding our disclosure of personal data to third parties for their direct marketing purposes. To make such a request, please contact us at Store@Alavanca.com.

Changes to this Policy

Alavanca will occasionally update this Privacy Policy to reflect company and customer feedback. Alavanca encourages you to periodically review this Policy to be informed of how Alavanca is protecting your information.

Contact Information

Alavanca welcomes your questions or comments regarding this Privacy Policy. If you believe that Alavanca has not adhered to this Policy, please contact Alavanca at:

By Mail

Alavanca LLC
2440 W. Carson St.
Torrance, CA 90501

By Email

Store@Alavanca.com

By Phone

Local
(310) 893-0400 (ext 113)

Effective as of October 03, 2018

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